Levelling up your Customer Experience - Dynamic Chat & NPS

Name: Levelling up your Customer Experience - Dynamic Chat & NPS
Start: 2022-02-23T17:00:00+00:00
End: 2022-02-23T18:00:00+00:00

Feb 23, 2022, 5:00 – 6:00 PM (UTC)

London MUG

Join us February 23rd to hear all about Adobe's new feature Dynamic Chat and how Net Promoter Score (NPS) can 'level' up your customer experiences!

About this event

We will be joined by John Dictson and Sreekanth Reddy, Senior Product Managers at Adobe & London MUG member Courtny Edwards, Global Marketing Automation Manager at Robert Walters Group. 

Speakers

Courtny Edwards-Jones

Zuora

Director, Marketing Operations & Strategy

John Dictson

Adobe

Senior Product Manager

Sreekanth Reddy

Adobe

Senior Product Manager

When

Wednesday, February 23, 2022
5:00 PM – 6:00 PM (UTC)

Agenda

5:00 PM	Welcome & Catch-up Chat
5:05 PM	Dynamic Chat – New chat capability for Adobe Marketo Engage	Maximise website conversion with proactive and personalised chat conversations designed for both lead and account-based strategies
5:30 PM	Be honest … Tell us what you really think?	Join Courtny to take a look inside the process of going from a barely-breathing decentralised customer feedback strategy to implementing a globally-scalable solution, through custom integrations and Net Promoter Score (NPS), to enhance CX. Lessons learned (the good and the bad) will be shared.
5:50 PM	Q&A & Closing Remarks

Organizers

Emily Poulton

Lady Ylime Limited

Independent Martech Consultant

See bio

Courtny Edwards

Zuora

Marketing Operations Manager

See bio

Adele Miller

Bazaarvoice

Senior Marketing Technology Manager

See bio

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